Delete Your Account

This page explains how to delete your FanPerq viewer account and the data associated with it. FanPerq is operated by Blink Binary (Pty) Ltd. This applies to accounts used in the FanPerq Android app, the FanPerq browser extension, and the FanPerq website.

Option 1: Delete your account in the app

This is the fastest way. Your deletion is scheduled right away and carried out after a 7-day grace period, so you can change your mind.

Android app: open Settings, tap Delete my account and confirm. Chrome extension: open the menu next to your name, choose Your data, then Delete my account and confirm.
Your account is deleted 7 days later. Until then, open the same screen and tap Keep my account to cancel.
If you have an order that is still open (placed, accepted, shipped or being returned), deletion waits until it is delivered, cancelled or returned. The app tells you when this is the case.

Option 2: Request deletion by email

If you no longer have the app installed or cannot sign in, email privacy@fanperq.com from the email address linked to your FanPerq account, with the subject "Account deletion request". We will verify that the request came from the account owner and delete the account within 30 days, and confirm by email when it is done.

Download your data first

In the Android app (Settings) and the Chrome extension (Your data) you can download a file with your profile, Perqs history, activity, orders, receipts and referrals. You can also ask for it by email at the address below.

What is deleted

When your account is deleted, we permanently delete:

Your account profile: name, email address, profile picture, and sign-in details (including your Google and Telegram links)
Your Perq balance, XP and Perqs history. Perqs you still hold are forfeited and cannot be restored
Your drop claims, votes, trivia answers, predictions, and word cloud responses
The creators you follow and any Telegram notification subscriptions
Device push-notification tokens, and the one-way device and network codes we use to stop abuse
Your referral code and referral records, and any prizes or store credit that were not used

What is kept

Shop orders, receipts and credit notes are kept because accounting and tax rules require it. The amounts, items and dates stay. Your name, email address, shipping address, phone number and tracking details are removed, so the records can no longer be linked to you.
Anonymised interaction statistics (for example, that a vote or claim happened during a creator's session) may be kept so creators' aggregate analytics stay accurate. These records are unlinked from your account and can no longer be connected to you.
A record that your deletion request happened (a date and a reference, no personal details), so we can show the request was handled.

Delete Your FanPerq Account